

Select the version below that looks familiar to you to see the steps required to remove a message from spam. Currently, we have three different versions of webmail. If you would like to remove a message that has been stopped by the mail filter, the first step is to identify which version of our webmail you are using. When two weeks have elapsed, the messages are permanently deleted. Messages that are f iltered are held in quarantine for two weeks after they are received. This does not happen often however, it is important to know how to move the message back to your inbox in the case it does happen to you.

When you send a message, email service providers (ESPs) look at the reputation of your email address and the content of the email message. Useful links Wikipedia Email Spam Definition Guide Why are my emails going to spam?

These filtering systems are created to help users decrease the amount of unnecessary and promotional emails that they receive. It is also known as the "Bulk Folder" or "Junk Folder". The spam folder is the storage space in your email account for unwanted emails or for emails that fail to reach your inbox and are flagged as spam by email service providers (ESPs). Spam (Bulk or Junk) Folder Definition - What is Spam (Bulk or Junk) Folder?
